Applies to all sales via 3D Illusion Lamps or via any representative of 3D Illusion Lamps.

Shipping Times
Shipping is between 7 and 15 business days, however you can expect to receive your lamp much earlier than that.

Before purchasing customers accept full responsibility for operating the equipment or any products purchased from 3D Illusion Lamps. Customers should understand the relevant laws and rules governing the use of all equipment/products before using or operating such equipment/products and must comply with all relevant laws and rules in your respective country. 3D Illusion Lamps accepts no liability whatsoever resulting from the ownership, use or operation of any equipment/products (including but not limited to: Aircraft, Li-Po Batteries, Chargers, Electronics or any other device) purchased via 3D Illusion Lamps. All sales are final once paid by the customer. 3D Illusion Lampsreserves the right to cancel any order placed if considered to be false, fraudulent, misleading, unable to be verified or is suspicious by error or omission. Such un-verified orders will be cancelled and monies refunded.

Customers Responsibilities

Customers accept full responsibility for owning, operating and controlling any equipment/products purchased from 3D Illusion Lamps. Including allowing another person to operate or use any equipment/products. YOU are the responsible person in control of your aircraft and any related equipment/products. It is YOUR responsibility to understand the laws, rules, risks and acceptable conduct required to own and operate all equipment/products relating to 3D Illusion Lamps

3D Illusion Lamps accepts no liability for damages or loss incurred either directly or indirectly from the ownership, operation or control of any equipment/products purchased from 3D Illusion Lamps. No consequential loss or warranty is implied or given. It is highly recommended that customers have insurance cover for third party risk and loss from any damages caused by your RC aircraft and associated equipment. Customers must understand the functions of the equipment/products purchased from 3D Illusion Lamps before operation including reading, watching or learning any information, web links or documents provided by 3D Illusion Lamps.

Customers are advised to conduct pre-flight equipment and safety checks including location check, failsafe check, range check and Li-Po cell voltage check before taking any RC aircraft to the skies. Customers should not alter the settings on any equipment or products unless YOU fully understand the effect and consequences of such changes. Quadcopters are not toys. They are capable of harming people, animals, can damage property and cause serious harm. Always check your surroundings and equipment carefully before flying, including taking the necessary precautions to reduce risk to yourself or others.

Quality Assurance

3D Illusion Lamps operates a strict quality control assurance program. All products are sent from a domestic or international location and tested and checked to be operating effectively before being installed and dispatched to customers. All built-to-order quadcopters are tested according to this quality assurance program and a quality assurance tick (decal) is provided on the package prior to being sent to the customer. The quality assurance testing is conducted in three stages:

Voltage test: All circuitry is voltage tested to ensure no shorts, voltage fluctuations or spikes are evident.

Repairs, Replacements and Refunds

All claims for repairs and/or replacement is at the discretion of 3D Illusion Lamps only. Customers may be requested to send photos/videos showing the exact hardware problem in detail to support any request for returns/repairs. Customers are required to complete and sign a return form with any equipment/products sent to 3D Illusion Lamps for inspection. Customers are liable for all postage costs to return equipment/products for inspection and repair. Repair and/or replacement costs will be quoted after our technicians have completed an inspection of the returned items. Repairs and/or replacement work will be carried out within a reasonable time once costs have been confirmed as paid by the customer.

Customers should note that some items may need to be sent overseas to be repaired by the manufacturer, in some cases. All refunds are made at the full discretion of the 3D Illusion Lamps management. All refunds due to no stock will be made at 100% including freight.We do not have to provide a refund if you change your mind, so please choose carefully. If a product is faulty, or does not match their description then we will be happy to sort something out under the consumer guarantee’s act.

Due to the nature of the products we sell, it is not uncommon for damage to occur if not operated correctly, please carefully read instruction manuals provided. We do offer repairs at buyer’s expense, subject to parts available, please inquire on the parts section for further details.If products are faulty we will meet our obligation under the Consumer Guarantees Act to prepare a repair, replacement or a refund if we can’t satisfy either of the above two remedies. If an item is claimed to be faulty or misrepresented, please send it back to us via the return address for us to assess the situation. If a product is faulty or misrepresented then any refund will also include freight costs.

Warranty Claims

Will be managed on a case by case basis. Warranty excludes: tampering, removal of compliance decals, removal of serial numbers, modification, fusion, reverse polarity, over-voltage damage, short-circuit, chemical corrosion, damage by static charge, flooding (salt ingress), excludes any/all crash damage, impact damage, failure to use failsafe correctly, failure to setup correctly, failure to comply with warnings on our website, failure to maintain the product, abrasion, damage from lack of training or skill as a pilot, incorrect tools, reflashing the CPU, comm or boot files, software hacks, wrong firmware, dirt ingress, trauma damage or willful misuse, excludes DIY errors, excludes pilot error. 3D Illusion Lamps reserves the right to offer repair or replacement for any items returned under a warranty claim.

Products: If products (including batteries) are not purchased from 3D Illusion Lamps we cannot verify or test the compatibility with 3D Illusion Lamps products. We accept no liability from loss or damage that occurs from using products not supplied or tested by 3D Illusion Lamps.

Software: Customers assume full responsibility for any software changes or alterations and any subsequent damage to the hardware, whether caused directly or indirectly by that new software or equipment.

Support: All communication regarding orders, shipping and general questions should be sent to info@moonlamp.com.au. All emails will generally be replied to within 2 business days Monday to Friday excluding public holidays or other holidays as advised.